Return & Refund Policy
At Stay Verified, customer satisfaction is our priority. This Return & Refund Policy outlines the terms under which refunds may be granted for services provided. By purchasing our services, you agree to this policy.
1. Applicability
This policy applies to all services offered by Stay Verified, including:
- Car History Reports
- Boat History Reports
- Motorcycle History Reports
- Truck History Reports
- Jet Ski History Reports
- ATV History Reports
- RV History Reports
- Van History Reports
2. Refund Eligibility
Refunds may be issued under the following circumstances:
2.1 Service Not Delivered
If the report you purchased could not be generated or delivered due to technical issues on our end, you are eligible for a full refund.
2.2 Incorrect Report
If the data in the delivered report is inaccurate due to errors in our system, you may request a refund or a corrected report.
2.3 Duplicate Payment
In the case of duplicate charges for the same transaction, a full refund will be provided for the duplicate payment.
3. Non-Refundable Situations
Refunds will not be granted under the following conditions:
- The report was successfully delivered and contains accurate information.
- The dissatisfaction arises from factors outside our control, such as errors in external databases.
- The service was purchased by mistake or without reviewing the details of the product.
4. Refund Request Process
To request a refund, follow these steps:
- Contact Us: Email support@stayverified.com or call our customer support team within 14 days of purchase.
- Provide Details: Include your order ID, payment confirmation, and a clear explanation of the issue.
- Review Process: Our team will review your request and respond within 7 business days.
5. Refund Timeline
Once a refund is approved:
- Refunds will be processed to the original payment method.
- Processing times may vary:
- USA: 5-7 business days (per CCPA and FTC guidelines).
- UK: 7-10 business days (per UK Consumer Rights Act 2015).
- Australia: 5-10 business days (under the Australian Consumer Law).
- Canada: 7-10 business days (under PIPEDA guidelines).
6. International Purchases
Refunds for international customers will be processed in the original currency of the transaction. Exchange rate differences or transaction fees may apply, depending on your payment provider.
7. Dispute Resolution
If you are unsatisfied with our refund decision, you may escalate the matter by contacting:
- USA: Federal Trade Commission (FTC).
- UK: UK Financial Ombudsman Service.
- Australia: Australian Competition and Consumer Commission (ACCC).
- Canada: Office of the Privacy Commissioner of Canada (OPC).
8. Updates to This Policy
Stay Verified reserves the right to update this policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.
9. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
- Email: support@stayverified.com
- Address: Stay Verified, 13 Astor Pl, New York, NY 10003, USA